Design FAQ's

What if I don't have a design?

All we need from you is an idea or a concept and we can then take those ideas and turn it into reality for you. Your ideas can be conveyed by a sketch drawing, pictures, photos - any way you can get your design concept across to us - we will then create design proofs based on that input and go from there.


Do you charge for revisions?

We understand it's important to get the right design. That's why we don't charge for changes - you can have as many designs and as many changes as you need to get your design right.


What is vector files? 

Vector art is created in a vector-based software program like Adobe Illustrator and usually have file endings like: .EPS or .AI (mylogo.eps, or These sort of files use mathematical equations to draw lines to ensure the image can be scaled easily.

The previous picture shows the difference between a vector logo and a raster logo (.JPEG, .JPG, .GIF, etc.). When the vector logo is enlarged, it stays crisp and clean. When the bitmap logo is enlarged, it becomes distorted. If you send us a .JPG logo and we enlarge it to fit on your uniform, it will become distorted.


How do I know if my logos are vector files? 

If the file you have ends in: .JPG, .PNG, .GIF, .TIF or .BMP, it is definitely NOT vector artwork. If the file ends in .AI, .EPS, .SVG or .PDF, it's most likely vector. If you're not sure if your logo is vector, email the logo to your assigned sales rep and they will be able to help you.


I don't have vector logos. What should I do? 

Contact your sponsor and ask them to email you their vector logo. Most likely they have one on file, as vector logos are needed for all printing needs like business cards, brochures, etc. If you absolutely cannot get vector logos - let us know - we can attempt to redraw within reason - UNLIKE OUR COMPETITORS THIS IS DONE AT NO CHARGE!


I have logos from a website. Will those work? 

Website images are designed to load up quickly, which means they are low resolution and we can't use them. We require at least 300 dpi resolution to be able to use the image.


How about business cards. Can you use those?

Sorry, business card images are also low resolution and won't work. 


What are pre-dyed lycra colours?

You can choose from one of our 7 pre-dyed options - royal blue, navy blue, red, green, white, grey and black.


How long does it take to get a design proof? 

The initial proof is typically generated within a few days. Any requested revisions are done in 48 hours if our designers have everything they need. 

For quicker results, the more detailed and specific the instructions, the better. For your ease, feel free to use our templates as a starting point and for guidance. If time is of the essence, then please provide a finished design in electronic vector format.